Unscheduled maintenance to add capacity for holiday season

Incident Report for Blueshift

Resolved

This incident has been resolved.

Posted Nov 23, 2021 - 23:23 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 23, 2021 - 23:20 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 23, 2021 - 23:18 PST

Investigating

We need to pause campaigns and events for 30 mins in order to add capacity to a specific cache system for the upcoming holiday season.

Posted Nov 23, 2021 - 22:50 PST

This incident affected: Event processing & API, One-Time/Recurring Campaigns, Segment-Triggered Campaigns, and Event-Triggered Campaigns.