Visual Editor not loading (US datacenter only)

Incident Report for Blueshift

Resolved

This incident has been resolved.

Posted Nov 06, 2025 - 13:05 PST

Update

The visual editor is operational since 45 mins. Will continue monitoring this.

Posted Nov 06, 2025 - 11:34 PST

Update

The visual editor is not loading again. The issue is intermittent. We are working with the vendor to fix.

Posted Nov 06, 2025 - 09:44 PST

Monitoring

The visual editor is now operational. We will keep monitoring and working with the vendor to implement a permanent fix.

Posted Nov 06, 2025 - 09:41 PST

Identified

The visual editor uses a 3rd party SAAS vendor. This incident is related to some connectivity issues with this vendors endpoint. The issue has happened multiple times today and we are working with the vendor to fix this.

Posted Nov 06, 2025 - 08:44 PST

Investigating

We are currently investigating this issue.

Posted Nov 06, 2025 - 08:29 PST

This incident affected: Dashboard at app.getblueshift.com.