Blueshift services are experiencing delays

Incident Report for Blueshift

Resolved

This incident has been resolved.

Posted May 11, 2021 - 19:04 PDT

Update

Campaign backlogs are draining quickly and event backlogs will take up to an hour or so.

Posted May 11, 2021 - 17:06 PDT

Update

We are continuing to monitor for any further issues.

Posted May 11, 2021 - 16:41 PDT

Update

Recovering is taking longer than expected. Campaigns and events processing being paused again.

Posted May 11, 2021 - 15:05 PDT

Monitoring

Blueshift messaging latencies are getting back to normal and services are being monitored for full recovery.

Posted May 11, 2021 - 14:10 PDT

Update

We are experiencing increased messaging latencies.

Posted May 11, 2021 - 13:32 PDT

Investigating

We are currently investigating this issue.

Posted May 11, 2021 - 13:22 PDT

This incident affected: Dashboard at app.getblueshift.com, Event processing & API, One-Time/Recurring Campaigns, Segment-Triggered Campaigns, Event-Triggered Campaigns, Event Imports, Catalog Uploads, User Uploads, Segments, Recommendations, Live Content, Syndications, and Reporting.